Stay calm and do not reply with anger just because the person is being immature and working through their anger in an unhealthy way. If you react angrily, you might escalate the situation, and both you and the person could end up even more aggravated than you already are. Pay attention to your volume and tone of voice. Use a gentle, even tone when replying to them. Remain aware of your emotions.
Validate their feelings to calm them down. Sometimes, a person feels unheard or ignored, and so they
act out in desperation. You can alleviate this by showing that you care about their situation and are willing to listen.
Tell the person that using profanity will not solve their problem. Sometimes, when a person is extremely frustrated, they forget their manners. Remind them that while you are sorry, no amount of cursing will solve the problem they’re experiencing.
I hope this helps!
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